Refund Policy

1. Digital Products

House of Chaliss is sold as a digital eBook. Because digital products are delivered immediately after successful payment, purchases are generally non-refundable once the download has been made available.

2. When We May Offer a Refund

We may consider a refund where there has been a verified technical problem that prevents you from accessing the purchased eBook and we are unable to resolve the problem.

3. Duplicate Payments

If you are accidentally charged more than once for the same purchase, please contact us. After verification, the duplicate payment may be refunded.

4. Failed or Incomplete Payments

If a payment fails or is not successfully confirmed, access to the digital product will not be provided. If money was deducted from your account despite an unsuccessful payment, please contact support so that the transaction can be investigated.

5. How to Request Help

If you experience a problem with your purchase, contact us with your name, email address, payment information and a brief description of the problem.

6. Refund Processing

Where a refund is approved, the refund will normally be processed through the appropriate payment method or channel used for the original transaction.

Processing times may depend on the payment provider and financial institution involved.

7. Policy Changes

We reserve the right to update this Refund Policy when necessary. Any changes will be published on this page.